Scheduler Phone:  (859) 300-6960 

Welcome to your Community Action Council Appointment Scheduler for Bourbon, Fayette, Harrison, and Nicholas Counties

Upcoming Appointments

View/Cancel upcoming appointments here.

Schedule an Appointment

Schedule your appointments here.


Welcome

Thank you for visiting the Council's Online Appointment Scheduler to schedule an appointment for assistance through the Low-Income Home Energy Assistance Program (LIHEAP).

LIHEAP is available in all Kentucky counties, but this scheduler is only for Bourbon, Fayette, Harrison, and Nicholas counties.

To find the Community Action Agency responsible for LIHEAP in your county, visit commaction.org/LIHEAPKY. You must apply in your county of residence.

Applications for assistance will be accepted on a first-come, first served until funds are exhausted. If no appointments are available, walk-ins will be accepted at the centers listed below.by appointment only and are dependent on the availability of funds.

To receive assistance from this agency, an applicant must be a resident of Bourbon, Fayette, Harrison or Nicholas County, must provide the required documentation, and meet the income guidelines.

The Fall Subsidy portion of LIHEAP DOES NOT require a past due, disconnect, or eviction notice. Those elements are only required for the Winter Crisis portion of the program.

List of Common Docs Required

 Failure to provide all required documentation will delay your assistance. 

  • Social Security card(s) or official documentation with Social Security numbers (or Permanent Resident/Green Card) for everyone living in the household.
  • Most recent utility bill, or verification from your landlord that heating expenses are included in your rent.
    • If you participate in the Pre-Pay Electric Program, please present the statement from the utility company and include the account number, address and name on the account for all heating sources and electric.
    • If you are applying for wood, coal, propane or kerosene, you need to bring a piece of unopened first-class mail to verify your service address
  • Proof of household income from the previous month or proof of zero income; for example:
    • Check stubs (MUST have all check stubs showing pay dates and gross income for the calendar month prior to your appointment date and verification that you did not receive the maximum number of checks issued by your employer)
    • OR, Current SSI/Social Security Award letter or Current Food Stamp Award letter
    • OR, Unemployment Check Stubs
  • Proof of ID
  • Examples of items which cannot be accepted are previous LIHEAP applications, bank statements, copies of benefit checks, and 1099 tax forms. We cannot accept K-TAP letters or Medical Coverage Letters as proof of other income.

Please note after reviewing your documents we may request additional information to complete your application.

Income Guidelines

 2026-2027 LIHEAP Income Eligibility Guidelines 
Household SizeMonthly Income
1$1,995
2$2,705
3$3,415
4$4,125
5$4,835
6$5,545
7$6,255
8$6,965
The gross household monthly income for LIHEAP Fall Subsidy must be at 150% of poverty. For each additional household member above 8, add $710.00 to the monthly income limit.

Information

Community Action Council prevents, reduces, and eliminates poverty among individuals, families, and communities through direct services and advocacy.

CAP Office Locations

  • Fayette West Center
    1902 Cambridge Drive, Lexington, KY 40504 |  Google Map 
  • Russell School Community Services Center
    520 Toner Street, Lexington, KY 40508 |  Google Map 
  • West End Center
    913 Georgetown Street, Lexington, KY 40511 |  Google Map 
  • Winburn Center
    1169 Winburn Drive, Lexington, KY 40511 |  Google Map 
  • Wesley's Place
    1414 Main Street, Paris, KY 40361 |  Google Map 
  • Harrison County Center
    216 Old Lair Road, Cynthiana, KY 41031 |  Google Map 
  • Nicholas County Center
    2323 Concrete Road, Suite A, Carlisle, KY 40311 |  Google Map 

Additional Notes

Within minutes of making your appointment, you should receive a confirmation email with a calendar appointment attached to the email. In addition, you will also receive a phone reminder the day before your appointment.

Appointments can be changed or canceled at any time on this website. You can also make or cancel an appointment at any time (24/7) using our automated phone system by dialing (859) 300-6960 and following the instructions.